Privacy Policy
PRIVACY POLICY
​
This Privacy Policy describes how www.sneakersapiens.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
​
COLLECTING PERSONAL INFORMATION
​
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
See the list below for more information about what Personal Information we collect and why.
Device information
​
-
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
-
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
-
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
-
Disclosure for a business purpose: shared with our processor Wix.com.
​
Order information
​
-
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
-
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
-
Source of collection: collected from you.
-
Disclosure for a business purpose: shared with our service providers to help us provide our services and fulfill our contracts with you.
​
Customer support information
​
-
Examples of Personal Information collected: Name, Email, Phone
-
Purpose of collection: to provide customer support.
-
Source of collection: collected from you.
-
Disclosure for a business purpose: shared with our processor Wix.com.
MINORS
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
STORAGE AND SHARING OF PERSONAL INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
​
-
We use Wix.com platform to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.
-
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
​
-
Your consent;
-
The performance of the contract between you and the Site;
-
Compliance with our legal obligations;
-
To protect your vital interests;
-
To perform a task carried out in the public interest;
-
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Wix.com uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
​
-
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
-
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
COOKIES
What is a Cookie?
A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. In general, cookies allow a website to recognise a user’s computer.
The most important thing to know about cookies placed by Wix is that they make our website a bit more user-friendly, for example, by remembering site preferences and language settings.
Why does Wix use Cookies?
We use these cookies and other similar technologies for a number of purposes, including:
​
-
Keeping you signed in
-
Keeping your preferences
-
To provide you with the service you chose to receive from us
-
Understanding how you use our website
-
To monitor and analyze the performance, operation, and effectiveness in order to improve the Wix Platform
-
To understand and improve the impact of our marketing campaigns
-
For security needs and fraud-protection purposes and in order to identify and prevent cyber-attacks
Cookies that are used by Wix.com should be divided into two types:
​
-
“First-party Cookies” - Cookies that are placed by Wix
-
“Third-party Cookies” - Cookies that are placed and used by third-party companies which are Wix’s partners
​
It is important to note that Wix.com cannot access third-party cookies; nor can other third-party organizations access the data in the cookies we use on our website. Wix doesn't allow third-parties to use the cookies for any purpose other than those described in the next sections.
Duration:
Depending on their function, Cookies may have different durations. There are session cookies and persistent cookies:
​
-
Session cookies only last for your online session. It means that the browser deletes these cookies once you close your browser
-
Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie
​
Categories:
The cookies used on our website fall into one of four categories:
​
-
Essential Cookies let you move around the website and use essential features like secure and private areas.
-
Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.
-
Functional cookies are cookies used to remember choices users make to improve their experience (e.g. language).
-
Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.
Wix Cookies - table:
Please click here to receive information about the type, categories, purpose and duration of cookies placed by Wix and Third-Party Service Providers.
Cookies on sites built using Wix Platform
If you want to have more information about cookies that are used on websites built using the Wix platform, click here.
Your Choices
​
To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete and block them, visit www.aboutcookies.org or www.allaboutcookies.org.
​
Alternately, it is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser.
Please note that deleting our cookies, disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
The following links may be helpful, or you can use the “Help” option in your browser.
​
-
​
To opt out from and prevent your data from being used by Google Analytics across all websites, check out the following instructions: https://tools.google.com/dlpage/gaoptout.
​
We may update this Cookie Policy. We encourage you to periodically review this page for the latest information about cookies set by Wix.com.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sneakersapiens@gmail.com
​
Last updated: [04/03/2023]
​